Privacy Policy

Dental Hub Dwarka ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Dental Hub Dwarka collects, uses and protects information when you visit or interact with our website.

1. Information We Collect

Our website does not currently provide online forms for collecting personal or medical information.

However, you may voluntarily provide information when you contact us through:

• WhatsApp
• Telephone calls
• Email
• In-person visits

Depending on the nature of your interaction with us, this may include your name, contact details, appointment information, treatment-related information or other information you choose to provide.

We do not ask patients to upload medical records, photographs, X-rays or other medical documents through our website.

We do not intentionally collect personal information from children through the website.

2. How We Use Your Information

Information provided to us may be used for:

• Scheduling and confirming appointments
• Providing consultations and dental treatment
• Responding to enquiries
• Communicating regarding appointments and follow-ups
• Sending appointment-related reminders
• Processing payments made at the clinic
• Providing treatment planning and related assistance
• Improving our services and patient experience

We do not use your information for promotional or marketing communications without an appropriate basis or consent where required.

3. International Patients

Dental Hub Dwarka also provides services to patients travelling to India for dental treatment.

For international patients, we may receive information such as visa-related information where necessary to assist with treatment planning and related arrangements.

We may also assist international patients with treatment planning, cost estimates, general travel guidance, accommodation recommendations and airport transfer guidance.

We do not routinely share international patients' personal information with hotels, travel providers or other third parties. Where information needs to be shared with another healthcare provider or other relevant party, we will seek the patient's consent where required.

4. Third-Party Services

Our website may use third-party services such as:

• Google Analytics
• Google Maps
• WhatsApp
• Meta/Facebook services

These services may process certain technical or usage information in accordance with their own privacy policies.

We recommend reviewing the privacy policies of these third-party providers for more information about their practices.

5. Payment Information

Online payments are not currently processed through our website.

Payments for dental services are made directly at the clinic using the payment methods accepted by Dental Hub Dwarka.

6. Sharing of Information

We do not sell, rent or routinely disclose patient information to third parties for marketing purposes.

Patient information may be shared where necessary for providing healthcare services or where required or permitted by applicable law.

If information needs to be shared with another healthcare provider, we will obtain the patient's consent where appropriate.

7. Storage and Retention

Patient records are maintained on the clinic's computer systems and are accessible to authorised members of the internal clinic team.

Dental Hub Dwarka generally retains patient records for approximately six years, subject to applicable requirements and circumstances.

8. Data Security

We take reasonable measures to protect personal and patient information against unauthorised access, misuse, loss or disclosure.

However, no electronic storage or communication system can be guaranteed to be completely secure.

9. Your Choices and Requests

If you have questions about information you have provided to Dental Hub Dwarka, or if you would like to request information regarding its use, you may contact us directly.

Email: dentalhubdwarka@gmail.com
Phone/WhatsApp: +91 99504 84565

If you have previously provided information and wish to stop receiving any non-essential communication, you may contact us directly by phone, WhatsApp or email.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

11. Contact Us

For privacy-related questions, concerns or complaints, please contact: